Business Continuity Disclosure to our Clients:
TCA Financial Group, LLC, has developed a Business Continuity Plan on how we will respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.
Contacting Us:
At the time you opened your account, your TCA representative provided you with a work place telephone number and an alternative cell phone number so you will always be able to reach us at any time. If after a significant business disruption you cannot contact us at our corporate telephone number, 1.704.714.2200, you should call the alternative number provided to you. It is important for you to keep these numbers available in the event that a rare situation may occur and our normal facilities are unavailable. If you cannot access us through either of those means, you should contact our clearing firm. This information is as follows: Pershing, LLC One Pershing Place Jersey City, NJ 07399 Phone: 1.888.367.2563, Penson Financial Services, Inc. 1700 Pacific Ave, Suite 14009 Dallas, TX 75201, Phone: 1.214.765.1009, Sterne Agee Leach 980 North Federal Hwy, Suite 108, Boca Raton Florida 33432, Phone: 1.800.264.4863 for instructions on how you may get prompt access to your funds and securities, enter orders, and process other trade-related cash and security transfer transactions.
Our Business Continuity Plan:
We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firms books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption. Our business continuity plan addresses the following items: data back up and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business. Our clearing firms, Pershing LLC, Sterne Agee & Leach, and Penson Financial Services back up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its systems are able to detect a failure, automatically divert to its backup systems and be able to complete existing transactions and accept new transactions and payments. Therefore your orders and requests for funds and securities should not be delayed during this period.
Varying Disruptions:
Significant business disruptions can vary in their scope, such as only our firm, a single building housing an office location, the business district where our firm is headquartered or an office is located, the city where we are based, or the whole region. Within each of these areas, the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume our business within 30 minutes. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside the affected area and recover and resume business within 24 hours. In either situation, we plan to continue in business, transfer operations to our clearing firm (if necessary), and notify you of this through our website at tcafinancialgroup.com or through the alternative cell numbers given when you opened your account. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our client’s prompt access to their funds and securities.
If you have questions about business continuity planning, you can contact us at 1.704.714.2200.
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